Back in the day, did you ever buy a chocolate product to find that it was defective in some way, and send it back? If so, what did you get in return?
I remember in the '70s (when I was probably about 7 years old), buying a Picnic from the cafe in Southend Library, only to find that it had cobwebs in the wrapper. (The cafe woman tried to tell me that this was normal.)
I wrote to Cadbury's, and they replied with a (somewhat scientific) explanation, using words like "foodstuffs", to the effect that certain organisms could get through the paper and lay eggs.
They included a pile of chocolate bars of various types, and said that they "hoped this would not put me off their products in the future".
I bet nowadays you'd just get a template letter response, possibly not even related to your complaint. (At least, that's all I got from Tesco when I wrote in after they downgraded their Value Plain Chocolate by sourcing it from the UK instead of the Netherlands. It said "sorry you didn't like our plain chocolate biscuits" etc. etc. without answering or even acknowledging my point [about soya lecithin] at all!)
