Got to agree about Smiths. Trying to shop in our local one is very frustrating, with no logical product organisation. They don't seem to stock music or DVD products any more and every inch of space is taken up with odds and ends of stationery and confectionary.
Decades ago, when I used to buy a lot of different music and eveything was on vinyl I used to go up west to the HMV at Oxford Street and enjoy hours of flicking through racks of obscure folk LPs and some classical stuff that my local record store didn't stock. You could always ask their expert staff about recordings you were after and have a good conversation about music with them.
A couple of years back, in my local HMV, I was trying to locate a recording of the Warsaw Concerto. It wasn't in stock on the shelves so I asked a member of staff if I could order a copy. He looked baffled when I repeated the title 'Warsaw Concerto'. I tried again "Warsaw, w-a-r-s-a-w - you know, the capital of Poland?" He still looked confused. "It's called the Warsaw Concerto, it's quite a well known piece of classical music." Still a dumbstruck expression. I had to spell concerto for him too. He'd never heard of a concerto.
It is sad to see HMV go, but all the music specialists have gone over to online shopping because it delivers what they are looking for. HMV went too mainstream, and diversified into books, Tshirts etc - but at very high prices.
I hope something can be done. We can't have all these people losing their jobs. It's not just online competition - as someone said - Tesco can buy things so much cheaper and just wipe out long-established companies such as HMV.
Tesco is a parasite, feeding on the nation's need to reduce their spending because of the economy.