Have you seen Ian get interviewed. He is just as whiney in real life.
He was in a show where my husband was working and was apparently totally obnoxious - demanding this and that every five minutes and he wasn't the 'big star' he is now.
Conversely, my brother-in-law knew Anna Wing (Lou Beale) quite well and said that she was an incredible old lady - really friendly and down-to-earth.