That's right Cherry you just let it all go through and pay for it with a sly little smile to yourself and then go straight to CS and get your money back!!
Yesterday she tried to fob me off about the chicken saying it was only the ones with sage and onion stuffing so I opened the packet and poited to the stuffing and said "Oh what is that then?"
She tutted and said "Oh I'll just give it you then"
You have to really stand your ground with them and if they start trying to get out of it or try to just fob you off with a refund point at the "OUR PROMISE" sign.
If they didn't want to give all this free stuff away they shouldn't have had that as their policy