Last night, during a hellish week at work, I had to attend a course all about personal effectiveness. These courses are very confrontational - you have to take part and the person who runs them is very direct.
We all trooped into the room to be greeted by 'Daphne'. We were all tired, having completed a full day's work. The course started at 4pm and was due to end at 8pm. Most of us would rather have been at home ironing.
The room went silent, Daphne looked straight at me and asked:
"Tell me Julie, what is it about your personal effectiveness approach that achieves a result?"
I panicked, I was tired and I thought it was a stupid question. The answer flashed before me and before I could think, it was out of my mouth...
"ME!"
She picked on me for the rest of the night!