Author Topic: Mobile phone scam (Read 2651 times)

Jamsi · « **on:** January 05, 2007, 09:57:29 am »

Police are warning of a new mobile phone scam allowing fraudsters to make expensive calls at owners expense.

The cheats call your mobile claiming to be a company engineer checking your phone line and ask for the buttons #90 or #09 to be pressed. This formula allows the cheats to access the SIM card and make calls.

The warning came from the Police Crime Prevention team in Lancaster who have asked their contacts to pass details of the scam to forces across the UK.

If you receive a mobile call from any person saying that he or she is a company engineer, or saying they are checking your mobile line and you have to press certain numbers, end the call immediately without pressing any numbers.

loulou · « **Reply #1 on:** January 05, 2007, 11:34:05 am »

Forth Bridges · « **Reply #2 on:** January 05, 2007, 02:21:40 pm »

If there call Me I tell the to "$^$"^^% $^%T%& %&$*&(&%&(I

them self!

StrollingMinstrel · « **Reply #3 on:** January 05, 2007, 04:53:20 pm »

On the subject of mobile phones I have a dilemma with Orange at the moment. I bought a mobile phone at the Orange phone shop in April for my sons birthday. It has started to play up and the screen freezes or it turns itself off intermittently. I had kept the box and the receipt so I took it back to the shop on Wednesday.

The 'young' girl in the shop dithered about, looked ubncomfortable and then went out back to talk to somebody. When she came back she said "Our warranty only covers the phone for 6 months, we can send it off to be fixed, but it'll cost you 15"

I was furious as the product warranty is 12 months, but Orange only consider themselves liable for 6 months as it is not an Orange product. I said that if I buy a Phillips radio from Dixons and it fails in 8 months they change it.

I feel cheated by their customer service.... it is PANTS!

The girl gave me and address and phone number saying the phone would be collected for repair free. When I phoned them this was incorrect. I have to send it and pay to do so!

This 6 month balony was never made clear to me when I bought it... they were happy to take my money quickly enough.

I am really peeved by this. Surely they shouldn't be selling something to me that they only have 6 months faith in.

Am I right to feel irritated by this? I am planning to complain to Orange... but they are so damn illusive I'm not quite how to. Any ideas?

StrollingMinstrel39087.7052430556

goldencup · « **Reply #4 on:** January 05, 2007, 06:02:39 pm »

My son just tried to claim on his mobile phone insurance (which we paid quite a lot extra for) as his phone was stolen when he was in a club recently. We've now been told he's not covered due to some loophole. When he took it out he was told it covered him for virtually anything but now I find if we'd said it was accidentally damaged instead of stolen we'd have got the money. And we had a police report and crime number and everything! Humph!

Forth Bridges · « **Reply #5 on:** January 05, 2007, 06:55:40 pm »

speak to ciztean advice there set you sright!

Jamsi · « **Reply #6 on:** January 06, 2007, 05:07:13 pm »

You could look here don't know if it will help

http://www.howtocomplain.com/

Jamsi39088.7270486111

oldspice · « **Reply #7 on:** January 06, 2007, 06:20:16 pm »

Strolling Minstrel - I think you should contact you local Trading Standards Dept at your local council as I think the shop or the provider have breached the Sale of Goods Act which states products must be 'fit for purpose' and last a reasonable amount of time. Eight months is not very long at all and I think they are breaking the law by not either not offering to repair the phone or replacing it. A short warranty cannot be used as an excuse for shoddy goods. Whatever their warranty states, the goods have to be fit for the purpose under this Act.

Good Luck

Velvet Darkness · « **Reply #8 on:** January 06, 2007, 08:38:06 pm »

That is terrible customer service StrollingMinstrel. I think I would be tempted to take it further if I were you. I wish you lots of luck with it.

As for accidental damage cover, I had something similar happen with my TV. I rang and said it was broken and the young man I spoke to said I wasn't covered for wear and tear just accidental damage. He then proceeded to tell me if he were me he would take it to the top of the stairs and 'drop it', accidentally of course!!!

If I were to do that then ring back and say that an accident had happened to it, since I was covered for that, they would be very happy to help me!

It is completely the wrong thing to do though isn't it? I mean it would be wrong to take advantage of such a thing. But I have to say my new TV is lovely.

goldencup · « **Reply #9 on:** January 07, 2007, 12:42:36 pm »

The trouble is, it's too late for me to do anything like that. The phone was supposedly covered for theft but apparently because he'd momentarily left it on a table with his friends while he went to the loo, this meant he'd passed the responsibility for it to them. To make it even more annoying, it seems virtually certain it was one of the bouncers at the club who nicked it. Oh well, we'll know better next time.

Velvet Darkness · « **Reply #10 on:** January 07, 2007, 09:04:32 pm »

That is such a shame Goldencup.

As you say you will know better next time, but I am sorry there is nothing that would help now.

StrollingMinstrel · « **Reply #11 on:** January 09, 2007, 12:03:41 am »

Well clearly I look quite scary when I get steamed up about something!

I went back to the Orange Shop yesterday after brooding about the whole 6 month warranty rubbish I had been feed before. This time I went in prepared. I asked to speak to the manager, who wasn't there, so spoke to the duty manager. I wasn't rude or shouty, but I was clear I wasn't going to be messed with. I told her my plight and said I wanted the names and numbers for me to make a formal complaint. She was sweet as pie and told me to come back the next day and the manager would help.

I went in today.. again with my 'I'm no pushover expression' and spoke to the manager. He has sent the phone off for repair with no charge! Just goes to show a bit of persistance can pay off! Mind you it's not fixed yet ... watch this space.

Thanks everyone for your ideas and support.

StrollingMinstrel39091.0036458333

goldencup · « **Reply #12 on:** January 09, 2007, 12:37:35 am »

Good for you SM!

oldspice · « **Reply #13 on:** January 09, 2007, 04:50:38 pm »

Well done and good luck for a positive result.

Velvet Darkness · « **Reply #14 on:** January 10, 2007, 08:31:12 pm »

Wow. Remind me never to mess with you Strolling Minstrel.

I would say your 'I'm not pushover' expression may well have done the trick. I hope so anyway.

Good luck and I'd be very interested in how it all turns out.

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Author Topic: Mobile phone scam (Read 2651 times)