Chocolate Forum
Chat => General => Topic started by: Forth Bridges on August 31, 2009, 09:39:34 am
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I deiced to complain big time to the very bad staff at Morrison,My email is very strongly worded, no swearing or rude words.
its all because the Customer service just put my enquire in the bin.
Would anyone like to see it?
also have you ever had a bad time with Customer services?
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Was that your enquiry about the music they were playing recently or was it an enquiry about the quality of goods and/or services they offer?
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Both, it turned out the customer service people just never did anything about my enquire and when I phoned up 3 days later to speak with someone else IE manager it turns out the window of opportunity had passed thus the information was no longer kept. So Customer service failed and lied to me,
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tsk. bloody morrisons.
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Can we see the letter?
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Thank you for you reply. I have deicide to make full Blown complaint against you so called Customer service department. I have no idea what to call them, maybe a bunch of clucky chicken flapping about doing nothing actually sounds a lot better. Although you have been helpful and this is more direct at the cause of all these problems.
I’m not complaining because you were unable to found the song/ playlist of 18th August, that would pointless and would also not be your fault in any instance.
I’m complaining because I DID do everything correctly, I give you staff enough time and ALL the reverent information to be able to actually go found what I requested.
But alas there decide to do nothing and then actually continual to go on with there Devious lies and actually make a customer believe there were actually doing something helpful when in fact there where not bothering there backside, this is pure Bone idol, the people working in that office.
It does not matter how Mundane the request is to customer service, if you working in customer’s service, you are there to represent the company and help the customer with there enquire no matter what, and if you can’t then you are in the wrong job!
When I phone back up 3 days later, and somehow got through to the correct department it turns out you bone idol staff never pasts the details on, and also means the window of opportunely had also pasted to get the information. If there actually past it on, there where were suppose to, then I would have the information I request.
Subtext: "If we had pulled our finger out and done something we could have helped; but unfortunately we were too ignorant and lazy to get it done"
So what the sorry state of affairs of the chicken house call centre? If you were able to found the correct person, why then couldn’t the staff not have just past the enquire over to you? That would have sorted everything. But no instead it went in the bin. I would also like to ask about this missing Ref number I was supposed to get? Why I was never given on?
It also a shame that Morrisons can not, give me the Database of music tracks which are being used on your radio system (NOT THE PLAYLIST) I mean the actually list of songs which are being used for you station, I dare say around 1000 songs, (as station s only tends to use X amount of music as it easier to keep an eye out what’s being played, especial with PRS ( MPCS ) come knocking at the down with there licensing request) even that would make it more possible to found this song, I could look though the list, And found it!
I hope something good comes out of this, as for me I seen nothing be Devious, bone idol member of staff from Morrison, expect for you and Mark from the radio department. And I’m left very annoyed and frustrated about how simple I mist out found a piece of information about and how bad your bottom end staff are.
You’re sincerely
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Well I reckon you've said it all there 623!
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Is that a Good thing?
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Hmm, maybe the letter was a little too strong?
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Well it may just be, but STILL same of the staff are not pulling the fingers out and REALLY BAD at there job, plus there lied!
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Was this the song you are looking for?
Booker T. And The MG's - Green Onions 1964 Atlantic (Stereo) (http://www.youtube.com/watch?v=zqCQe5FwqaU#normal)
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Although its very Groovy oldspice, its not the song :P
I bet you have a good dance to that :P
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'clucky chicken flapping'? i must remember to use this phrase at least once a day...
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Although its very Groovy oldspice, its not the song :P
I bet you have a good dance to that :P
What, with my Polish hip??
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I'm sure that will NOT stop you!
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Although its very Groovy oldspice, its not the song :P
I bet you have a good dance to that :P
What, with my Polish hip??
:D
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Well speaking with another department I was Lied to AGAIN, the swines! :<
Swines!
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Another email is going out!
Dear Sir FAO Operations Manager
I wish to highlight to you the on going mishaps for the past two weeks, and the complete failures and devious lies from you so called Customer service personnel are doing in your head off in Bradford.
I wish to highlight to you this issues has me very unhappy and angry.
On the 18th August I phone the customer service helpline to get help found out the name of song played on your in store music system. There take my name address and I give them ALL the details song played at 16.45 Tuesday the 18th August.
Simple thought there would help me, turns out there didn’t and did not pass on the details I dare say put it in the bin because there is no recorded of this.
Q: why did there lie?
Q: why did there not give me a ref number?
Q: why could there not pass this on the correct person?
When I phone up 3 days later and some how spoke with a gentlemen called Mark Ridgeway, media department (he is one of the only people I would praise in your head office!!!!!!!!!!!!)
Explained what I was looking for, this was the first hints that’s Customer services did not bother there back side. It turns out the window of opportunity had been mist, it seems the systems Morrison operate with Mood music is the play list are only kept for 24 hours, BUT WAIT, I give this company Good faith with 23 hours spare to get hold of the information.
Following Tuesday I spoke with the Customer services manager to highlight the so called customers services people, on the phones, some how went looking for the song aswell but come back with same answer. I have since then email her back wishing to make a Full blown complaint, Maybe my email was a tad strong with words like
Devious
Bone idol
Chicken flapping hen house for a call central
But I stand by my points because I did everything right, its not my fault, it al because some lazy person in your so called customer services did not want to help, and I put my faith in them, and what have I been reward with? Sod all!
I make this VERY clear I will never put my faith in Morrison’s every again.
But it gets worse!
I have email mood music, to enquire about the actually database song used for your playlist, I was actually told by a member of there staff, and I HAVE THIS IN WRITTEN, al I had to do was get you permission to get hold of it.
Turns out I can not and once again junior member of staff lied to me again, wonderful!
There stuff about EU regulations and it’s commercially sensitive. As its there creative intellectual property and is our unique selling point to our clients
So after contacting some again in Morrison and cause more problems I get an email back from mood music, and it not did state anywhere in this email that the original member of staff was wrong and made a mistake. It did say how EU regulations or Commercially etc, but I do know well that company did tell the whole truth and that why I went ahead for asking for permission, this is done all the time.
I still wish to make it very CLEAR Im not happy with Morrison’s
* I have been lied to
* I have been given false hope
* You Customer service department at not good and are devious ( I stand by all my points about them! )
* I have yet to have proper explanations as to why my original phone call was never delt with in the proper manner
* When it comes to Mood music I can’t believe SUCH A SIMPLE mistake has been done give me more false hope.
That database was my last chance to found out the name of the sang, of course it would mean I have would have to rack though it to found it. It may have taken a while but I would have found it.
The basis line is I should have this information, no ifs no buts, but I don’t! Back in the 20th of August. But the amount of errors is getting beyond a joke and don’t worry I have made it very clear to many people I know what it going in on!”
I doubt I will ever see that database, and I have faith in morrsion!
Your sincerely
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'clucky chicken flapping'? i must remember to use this phrase at least once a day...
Was this the song 623?
Spitting Image - The Chicken Song (http://www.youtube.com/watch?v=3vUVJsfG3eA#ws-normal)
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you know you how to cheer me up old spice! :P