Post by: Cherry_Ripe on October 17, 2006, 02:47:07 pm
Bit of a long story but here goes ...
I had car insurance with M&S. One month before my policy ran out I bought a new car. I had 2 options; either pay a charge and change over the car on my old policy for the month, or take out a new year's policy.
I called M&S and spoke to a really nice guy, he was very helpful and made me feel good about the company, that if I had an accident they would be a good company to have insurance with. I decided to swap my car for one month, it was only £8 charge and it meant when the month ran out I had another whole year of no claims bonus.
The guy I spoke to even gave me a quote (valid for 90 days) of £280 for a full year of insurance, to begin when my one month ran out, for my new car. He even told me that if I take out an M&S card, I would get a further 5% off the quote.
I applied for an M&S card and it all came through no problem.
When my insurance renewal date came closer, the paperwork arrived and the renewal quote was £30 higher than the phone quote: £310. I had got lots of quotes from different companies and this was high in comparison; the average was about £250. So I called M&S and said I wanted to take them up on the £280 quote, since it was valid for 90 days, with the 5% discount. I was more than happy to pay this, despite it being higher than some other quotes I had, because I had such good sevice in the past.
This time the guy on the other end of the phone was horrible. He told me the valid for 90 days quote was not valid, and that £310 was the best they could do. I was not happy with this; I repeated if you honour your quote and give me the 5% discount I will take out the policy right now. If you do not honour the quote I shall leave straight away. He insisted £310 was the best they could do, they could not possibly go lower. I thanked him for his time but advised him I would go elsewhere.
I have taken out exactly the same policy with my bank for £230.
Yesteday I received a letter from M&S urging me to renew my policy for ... yes you've guessed it, £280. Oh how I laughed.
Do you think it's worth writing to M&S? I wanted to tell them how nice their first guy was and how the second guy cost them my business. And how I shall not be using my new M&S card after all ...
Post by: lorri on October 17, 2006, 03:13:22 pm
. i think most insurance companies try it on so it may be worth sending a letter and expressing your dissapointment with the continuity of service, you may get a m&s gift voucher as a token gesture 
Post by: smurfboy on October 17, 2006, 03:19:07 pm
Post by: Cherry_Ripe on October 17, 2006, 03:27:35 pm
Post by: smurfboy on October 17, 2006, 03:31:05 pm
Post by: goldencup on October 17, 2006, 03:32:18 pm
Post by: wjp666 on October 17, 2006, 06:26:57 pm
Post by: oldspice on October 17, 2006, 06:40:13 pm
Post by: loulou on October 18, 2006, 12:58:55 am
Post by: goldencup on October 18, 2006, 09:08:14 am
I like a good complain.
So do I! I've been having lots of practice lately with AOL and PC World.